Shipping Policy
At Pensarlibre, we carefully prepare every order to make sure your writing essentials arrive safely and beautifully packaged.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- During new product launches, holidays, or promotional periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times may vary depending on your location and shipping method.
United States
- Standard Shipping: 5–10 business days
- Express Shipping: 3–7 business days
International Shipping
- Standard International Shipping: 7–20 business days
Please note that delivery times are estimates and may be affected by weather conditions, customs processing, carrier delays, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking information to become available after your package has been shipped.
Address Changes
Please make sure your shipping address is correct before placing your order.
If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your order before it ships.
Once an order has been shipped, we may not be able to make changes to the delivery address.
Lost or Delayed Packages
If your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost, please contact our customer service team. We will work with the shipping carrier to help resolve the issue.
International Orders
For international orders, customers may be responsible for any applicable:
- Customs duties
- Import taxes
- Local handling fees
These charges are determined by your local customs authority and are not included in the product or shipping price unless otherwise stated.
Damaged Items
We carefully inspect and package every product before shipment.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery and include your order number and clear photos of the issue.
We will review your request and provide an appropriate solution.
Need Help?
If you have any questions about shipping or your order, please contact us.
Email: hello@pensarlibre.com
We’re always happy to help and will do our best to make your Pensarlibre shopping experience smooth and enjoyable.