Frequently Asked Questions
Products
What products does PENSARLIBRE offer?
PENSARLIBRE offers thoughtfully designed writing instruments, including fountain pens, gel pens, and curated gift sets. Our collections are created to bring comfort, creativity, and inspiration to everyday writing.
Are your pens suitable for everyday use?
Yes. Our pens are designed for everyday writing, whether you're taking notes, journaling, studying, planning, sketching, or writing letters.
What is included in a gift set?
Gift set contents may vary by collection. Please check the individual product page for complete details about what is included.
Are your products suitable as gifts?
Absolutely. Many of our pens and gift sets feature distinctive designs and thoughtful packaging, making them perfect for birthdays, holidays, graduations, and other special occasions.
Fountain Pens
Are your fountain pens easy to use?
Yes. Our fountain pens are designed to provide a comfortable and smooth writing experience for both beginners and experienced fountain pen users.
What type of ink can I use with my fountain pen?
Please refer to the product description for compatibility information. Different fountain pen models may support different ink cartridges or filling systems.
How should I clean my fountain pen?
We recommend cleaning your fountain pen regularly, especially when changing ink colors or if the pen will not be used for an extended period. Gently rinse the pen according to the product's care instructions and allow it to dry completely before refilling.
Why is my fountain pen not writing smoothly?
If your pen has not been used for some time, the ink may have dried slightly. Try gently cleaning the nib and ensuring the ink supply is properly installed. If the issue continues, please contact our customer support team.
Gel Pens
Do your gel pens write smoothly?
Yes. Our gel pens are designed for smooth, comfortable, and consistent writing with reliable ink flow.
Are gel pens suitable for long writing sessions?
Yes. Many of our gel pens feature comfortable barrels and balanced designs that help make everyday writing more enjoyable.
Can gel pen ink smudge?
Drying time may vary depending on the paper type and writing conditions. We recommend allowing the ink a moment to dry before touching the written surface.
Orders
Can I change or cancel my order?
We process orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
How can I check my order status?
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
What should I do if I entered the wrong shipping address?
Please contact us immediately at hello@pensarlibre.com. We will do our best to update your information before your order is processed.
Shipping
Where do you ship?
Our Shipping Address: 1416 S Azusa Ave #C1, West Covina, CA 91791
How long will my order take to arrive?
7-10 business days
Will I receive tracking information?
Yes, tracking information will be provided when available once your order has been shipped.
What if my package is delayed?
Carrier delays can occasionally occur. If your package has been delayed for an extended period, please contact our customer support team and we will be happy to assist you.
Returns & Refunds
What is your return policy?
We want you to be happy with your purchase. Please review our Return Policy for complete information about eligibility, return timeframes, and refund conditions.
Can I return a used pen?
For hygiene and product quality reasons, returned products generally need to be unused and in their original condition and packaging. Please refer to our Return Policy for specific details.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos of the item. We will work with you to find a solution.
Still Have Questions?
You can contact our customer support team by email:
Email:hello@pensarlibre.com
We are always happy to help with questions about products, orders, shipping, and returns.