Return Policy

Easy Returns, Shop with Confidence

At Pensarlibre, we want you to love every pen, notebook, and writing essential you purchase from us. If you're not completely satisfied with your order, we're here to help.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and in original condition
  • Free from damage or signs of use
  • Returned with original packaging
  • Include all original accessories and components

Non-Returnable Items

For hygiene and quality reasons, the following items may not be eligible for return:

  • Opened or used ink bottles
  • Used pens or writing instruments
  • Personalized or customized products
  • Final sale or clearance items
  • Gift cards

Please contact us if you are unsure whether your item is eligible for return.

How to Start a Return

To request a return, please contact our customer service team with:

  • Your order number
  • The item(s) you would like to return
  • The reason for your return

Email: hello@pensarlibre.com

Our team will provide you with return instructions.

Please do not send your item back before receiving return authorization.

Return Shipping

Customers are generally responsible for return shipping costs unless:

  • You received an incorrect item
  • Your item arrived damaged
  • There was an error with your order

We recommend using a trackable shipping service when returning valuable items.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
  • Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or style, please return your eligible item according to our return policy and place a new order.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

Orders can only be canceled or modified before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled.

Questions?

We're always happy to help make your Pensarlibre shopping experience simple and worry-free.

Contact Us: hello@pensarlibre.com

Thank you for choosing Pensarlibre — where every word begins with inspiration.